AI at Work — Office/Admin & Ops
R2 ROLE TRACK
Intensity Level
APPLIED · ROLE TRACK
Operational Duration
6 WEEKS
Course Code: R2-AIW-OFF
Enrolment
Dates announced soon
Register your interest and we'll tell you when the next cohort opens.
MODULE TRACKS
Deep-Dive Specializations
Documents, Email & Scheduling
Automate the daily admin core: memos, inbox triage, calendar prep, and routine reports—reliably.
- • Templating documents with grounded Projects
- • Inbox triage and reply drafting
- • Meeting prep from real documents
- • Turning data into written reports
Meetings, Notes & Knowledge
Turn scattered know-how into reusable team knowledge. From transcript to action table in minutes.
- • Meeting transcripts to minutes + action tables
- • Building grounded team FAQs
- • Writing clear SOPs with AI
- • Maintaining knowledge bases
Build & Deploy a Team Assistant
No-code: build a working AI assistant or automation grounded on your real processes and policies.
- • Choosing the right recurring process
- • Designing assistant or automation
- • Building and testing with real cases
- • Documenting limits and handover
PROGRESSION PATHWAY
Badge Achievement Hierarchy
Admin Learner
Level 1
Process Builder
Current Tier
Certified Ops Specialist
Level 3
WEEKLY PLAN
Timeline // 6 weeks · 4 weeks role-specific (Wk 3–6) + shared core prerequisiteWk 1–2
Shared Core
Reliable Prompting, Data & First Automation
Prerequisite foundation (R1-W): core prompting discipline, data handling, and one automation pattern. All tracks start here.
Wk 3
Documents & Email
Documents, Email, Scheduling & Reports
Speed up daily admin: templates for repeated documents, inbox triage, meeting prep, and report drafting. Four lessons + working prompts.
Wk 4
Knowledge & Operations
Meetings, Notes, Knowledge & SOPs
Turn meetings into action and scattered know-how into reusable knowledge. From transcript to minutes, FAQ, and SOP in one flow.
Wk 5
Build & Test
Build a Small Team-Process Assistant (No-Code)
Design and deploy a working AI assistant or automation grounded on your real policies. Test, measure, and document for team handover.
Wk 6
Capstone
Role Transformation Project
Present one core process redesigned with AI, with honest before/after metrics—your proof of ROI and a real portfolio artifact.
TECHNICAL DELIVERABLES
System deployments you will depart with, fully optimized for production environments.
Forge Guarantee
“By the end, you redesign at least one core office process with AI and present a measured before/after result—a real ROI case study for your employer.”
Role Transformation Project
A real office/admin process redesigned with AI, with baseline and after metrics, assembly instructions, and handover notes. Certificate-gating artifact.
Knowledge Base & SOP Library
A grounded team FAQ, SOPs, and troubleshooting guides built from your processes, ready to feed into Week 5's assistant.
Working Team Assistant (No-Code)
A custom GPT or automation handling one recurring process, tested on real cases, with limits documented and ready for team handover.