Terms & Conditions

These terms are a binding agreement between you and Zeta42 Academy ("Zeta42", "we", "us"), a training institute providing artificial-intelligence and technology education in the Emirate of Abu Dhabi, United Arab Emirates. They apply when you use https://www.zeta42.com, book a place on a programme, attend a class, or access any signed-in area of our platform.

By creating an account, submitting a booking or attending a session, you accept these terms. If you are booking on behalf of a child, an employee or anyone else, you confirm you have authority to accept these terms for them, and you remain responsible for their compliance.

If you do not accept these terms, do not book or use the platform.

• You must be 18 or over to create an account in your own name and to enter into this agreement.
• A participant under 18 must be enrolled by a parent or legal guardian, who accepts these terms on their behalf and holds the linked guardian account.
• Account details must be accurate and kept up to date. Reaching you about a schedule change or an emergency depends on it.
• Your account is personal. Do not share your password or let anyone else use your access. You are responsible for activity under your account until you tell us it has been compromised.
• Tell us immediately at [email protected] if you suspect unauthorised access.

• Submitting a booking is an offer to enrol, not a confirmed seat. A booking is confirmed only when we accept it and — where the cohort requires payment before enrolment — payment has settled.
• Seats are limited and allocated in the order bookings are confirmed. A cohort that reaches its seat limit closes to further bookings.
• We may decline or cancel a booking where the participant does not meet a stated prerequisite or age range, where the information given is materially inaccurate, or where accepting it would breach these terms.
• For in-person cohorts you must complete the onboarding form — emergency contact and consents — before the first session. We may refuse admission to a session until it is complete.
• Where a cohort is set to collect payment at the point of booking, your place stays pending and unconfirmed until settlement is confirmed by our payment processor.

• All prices are quoted in UAE dirhams (AED) and are the price shown for that cohort at the time you book.
• Prices are inclusive of VAT where VAT applies. Where a programme qualifies for an exemption or zero-rating under UAE VAT law, that treatment is reflected in the price shown and on your receipt.
• We accept payment by card through Stripe's hosted checkout, by a payment link we issue, and by cash or card at the campus for in-person bookings. Card details are never handled by us.
• A receipt is issued for every settled payment and is available in your account.
• Where we agree an instalment plan in writing, each instalment falls due on the agreed date. We may suspend access to a cohort or to the platform if an instalment is more than 14 days overdue.
• Bank charges, currency-conversion costs and card fees charged by your own bank are yours to bear.

If you cancel. Notice must be given in writing to [email protected]. The refund depends on when we receive it, measured against the cohort's first session:

• Transfers. You may transfer a confirmed booking to a later cohort of the same programme once, free of charge, if you ask at least 7 days before the first session and a seat is available. Further transfers are at our discretion and may carry an administration fee.
• Substitutions. A corporate client may substitute a different participant at no charge up to the first session, provided the replacement meets the prerequisites.
• Non-attendance. Missing sessions without notice does not entitle you to a refund, a credit or a make-up session.
• Approved refunds are returned to the original payment method within 14 business days of approval. Your bank may take longer to post it.

If we cancel or reschedule. We may cancel or postpone a cohort — most often because it has not reached minimum enrolment, or because of instructor illness or a venue problem. If we do, you may choose either a full refund of fees paid, or a transfer to the next available cohort. Where a single session is rescheduled, we will offer a replacement session or equivalent content at no additional cost. Our liability in these circumstances is limited to the refund or replacement described here; we are not responsible for travel, accommodation or other costs you incurred.

• Attendance is recorded by QR check-in at each session. Please check in on arrival — attendance records feed certificate eligibility.
• Where a programme states a minimum attendance requirement, failing to meet it may make you ineligible for the certificate even if the assessments are passed.
• Workstations, devices and materials provided on campus remain our property, are for course use only, and must be returned in the condition they were issued. You are responsible for loss or damage caused deliberately or by negligence.
• We expect courtesy and respect towards other participants and staff. Harassment, discrimination, threatening behaviour, damage to property, and attending under the influence of alcohol or drugs are all prohibited.
• Do not attempt to access, disrupt or test our systems or networks beyond what a course exercise explicitly asks of you.
• We may exclude a participant from a session, or terminate an enrolment without refund, for serious or repeated breach of these rules. We will explain the reason in writing.
• All applicable UAE laws and campus safety rules apply while you are on our premises.

• A parent or guardian must complete onboarding, including a reachable emergency contact, before the first session.
• Children must be dropped off and collected at the scheduled times. We supervise participants during scheduled sessions only, and cannot take responsibility for a child before or after those times.
• Tell us in the onboarding form about allergies, medical conditions or medication. In an emergency, and where we cannot reach you, we may obtain urgent medical assistance and you accept responsibility for the cost of treatment.
• Photography and video in class happens only where media consent has been given, and consent can be withdrawn at any time. See our Privacy Policy.
• We may ask a parent to collect a child, or end an enrolment, where behaviour makes it unsafe or unreasonable to continue the class.

All course content — curricula, lessons, videos, slides, exercises, quizzes, workbooks, software and the Zeta42 name and logo — is owned by us or licensed to us, and is protected by intellectual property law.

• You get a personal, non-exclusive, non-transferable licence to access and use the materials for your own learning, for as long as your enrolment lasts.
• You may not copy, republish, redistribute, sell, sublicense or publicly share the materials; use them to deliver your own training; or remove any notice of ownership.
• Recording is not permitted. Do not record, screen-capture or livestream a class, or download and share lesson videos, without our written permission.
• Sharing your account credentials or course access with a non-enrolled person is a breach of this licence and may end your enrolment without refund.

You own what you build. Projects, code, designs and other work you create during a course remain yours.

By submitting work through the platform, you grant us a non-exclusive licence to store, display and assess it for the purpose of delivering and marking the course. Where we would like to showcase your work publicly — in a gallery, on our website or in marketing — we ask for your permission first, and for a participant under 18 we ask the parent or guardian.

You are responsible for what you submit: it must be your own work, must not infringe anyone's rights, and must not be unlawful or offensive. We may remove submitted content that breaches this.

• Quizzes have a pass mark of 70%. Answer options are shuffled each time a quiz is served.
• A programme certificate is issued automatically once you complete every lesson and pass every certifying quiz in that programme. Optional practice quizzes do not affect eligibility.
• A pathway certificate is issued once you have earned the certificate for every programme in that pathway.
• Each certificate carries a unique number and can be checked by anyone at www.zeta42.com/verify.
• Do not attempt to gain an unfair advantage in an assessment — by impersonation, by sharing answers, or by manipulating the platform. We may void an affected result and withhold or revoke a certificate.
• We may revoke a certificate issued in error or obtained dishonestly.

When using the platform, you agree not to:

• Access an account, record or area you have not been granted access to, or attempt to escalate your own permissions.
• Probe, scan or test the security of our systems, or bypass any authentication, rate limit or bot protection.
• Scrape, harvest or bulk-download content or data from the platform by automated means.
• Upload malware, or content that is unlawful, infringing, harassing or obscene.
• Use the AI advisor or tutor to generate unlawful or harmful content, to extract system instructions, or to attempt to misuse the underlying models.
• Interfere with the platform's operation or another user's use of it.

We may suspend or terminate access immediately for a breach of this section, and will report unlawful activity to the relevant authorities.

We work to keep the platform available, but we do not guarantee uninterrupted access. Maintenance, upgrades, third-party outages and events outside our control can all interrupt service.

We may change, add or withdraw features, and may update curriculum content to keep it current. Where a change materially reduces what a programme you have paid for delivers, we will offer you a fair remedy.

We deliver our programmes with reasonable care and skill, and by suitably experienced instructors. But learning outcomes depend on your own effort and circumstances.

• We make no guarantee of any particular outcome — no promise of employment, promotion, admission, business result or income.
• Course content is provided for education. It is not professional, legal, financial, medical or engineering advice, and should not be relied on as such.
• Output from AI features may be inaccurate or incomplete. Verify anything important before acting on it.
• Except as expressly stated in these terms, the platform and materials are provided as is, without warranties of any kind to the fullest extent the law allows.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under UAE law.

Subject to that, and to the fullest extent permitted by law:

• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, opportunity, data or goodwill.
• We are not liable for loss or damage to your personal property brought onto our premises, unless caused by our negligence.
• Our total liability arising out of or in connection with a booking is limited to the total fees you paid for that booking.

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the platform, or content you submit that infringes a third party's rights.

We are not liable for failure or delay in performing our obligations caused by an event beyond our reasonable control — including natural disaster, epidemic, fire, flood, war, civil unrest, strike, utility or telecommunications failure, cyber-attack, or an act of a government authority. Where such an event prevents a cohort from running, we will offer a transfer to a later cohort or a refund of fees for the sessions not delivered.

You may close your account at any time by writing to us. Closing an account does not by itself entitle you to a refund — the refund terms in Refunds, cancellations and transfers apply.

We may suspend or terminate your account or enrolment where you materially breach these terms, where fees remain unpaid, or where continuing would be unlawful. Where the breach is capable of being remedied, we will give you a reasonable opportunity to do so first. Sections on intellectual property, liability, indemnity and governing law survive termination.

How we handle personal data is set out in our Privacy Policy, and the cookies we use in our Cookies Policy. Both form part of this agreement.

• Whole agreement. These terms, together with the Privacy and Cookies Policies and the details of your booking, are the entire agreement between us on their subject matter.
• Changes. We may update these terms. The version in force for a booking is the version published when that booking was confirmed. Material changes are notified by email or through the portal.
• Severability. If any provision is found unenforceable, the rest remains in force.
• No waiver. A delay in enforcing a term is not a waiver of it.
• Assignment. You may not transfer your rights under these terms without our written consent. We may assign ours to a successor in our business.
• Language. These terms are published in English. If we provide an Arabic translation and the two conflict, the Arabic text prevails to the extent UAE law requires.

These terms and any dispute arising out of them are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi.

We would much rather resolve a complaint directly — please write to us first and we will work with you in good faith. If we cannot reach a resolution, the courts of Abu Dhabi have exclusive jurisdiction.

Questions about these terms, a booking or a refund: [email protected] or +971 58 587 8942.

Zeta42 Academy · 91 Al Ftaymi St, Al Nahyan – E25, Abu Dhabi, United Arab Emirates