AI at Work — Healthcare Administration
ROLE-SPECIFIC TRACK
Intensity Level
APPLIED · ROLE TRACK
Operational Duration
6 WEEKS
R2 · Healthcare Admin
Enrolment
Dates announced soon
Register your interest and we'll tell you when the next cohort opens.
MODULE TRACKS
Deep-Dive Specializations
Admin Workflows & Safety First
Safely rewrite appointment reminders, billing notices, intake forms, and admin documents using AI — with hard rules on PHI and clinical boundaries.
- • Appointment & prep messaging
- • Non-clinical documentation
- • Plain-language patient comms
- • PHI & clinical escalation rules
Patient-Facing Content & FAQs
Build a non-clinical FAQ, process explainers, and multi-language content grounded in real clinic data, with escalation for any clinical question.
- • Process explainers (registration, billing, insurance)
- • Non-clinical FAQ & knowledge base
- • Translation with human review
- • Accuracy & escalation rules
Build & Test a Clinic Assistant
Assemble a no-code admin assistant (intake, FAQ, or appointment-prep) with escalation, test its boundaries, and hand it over with safeguards documented.
- • Choose a non-clinical process
- • Build grounded with escalation
- • Boundary testing for safety
- • Scope, PHI, limits documentation
PROGRESSION PATHWAY
Badge Achievement Hierarchy
Foundation
Learner
Builder
Current Tier
Certified
Specialist
WEEKLY PLAN
Timeline // 6 weeks · 2 core + 4 role-specificWk 1–2
Shared Core (prerequisite)
AI Fundamentals & Responsible Use
Foundations of prompt engineering, tool choice, evaluation, and healthcare AI ethics.
Wk 3
Module 1
Admin & Documentation
Rewrite appointment reminders, billing notices, and admin docs safely. Define PHI and clinical-line rules. Demo: appointment message, plain-language bill, clinical escalation.
Wk 4
Module 2
Patient Content & FAQs
Build process explainers, non-clinical FAQ, translations with human review. Verify accuracy; test escalation rules.
Wk 5
Module 3
Clinic-Ops Assistant (No-Code)
Choose routine admin process; build grounded with escalation; test boundaries; document scope, PHI, and limits.
Wk 6
Capstone
Role Transformation Project
Present AI-improved process: baseline → redesign → time saved → privacy/safety proved. 5-slide pitch to clinic management.
TECHNICAL DELIVERABLES
System deployments you will depart with, fully optimized for production environments.
Forge Guarantee
“Complete the capstone with a working admin assistant and measurable efficiency gain, keeping PHI and clinical boundaries fully preserved.”
Role Transformation Project
A redesigned admin or patient-communication process with measured time/volume savings, PHI safeguards, and clinical escalation rules — presented to clinic management with impact metrics and next steps.
No-Code Clinic-Ops Assistant
A grounded, non-clinical admin assistant (FAQ, intake, or appointment-prep) with hard escalation rules for clinical queries, tested boundary scenarios, and handover documentation.
Privacy & Escalation Playbook
Documented PHI-handling rules, clinical-line boundaries, accuracy verification processes, and escalation protocols for safe, compliant deployment.