AI at Work — Government & Public Sector
GOVERNMENT TRACK
Intensity Level
APPLIED · ROLE TRACK
Operational Duration
6 WEEKS
Course Code: R2-GOV
Enrolment
Dates announced soon
Register your interest and we'll tell you when the next cohort opens.
MODULE TRACKS
Deep-Dive Specializations
Correspondence, Documents & Translation
Draft official letters, summarise policy into briefings, and translate Arabic⇄English with human-check rules. Every published fact verified; named officer accountable.
- • Official correspondence from templates
- • Policy briefing summaries (traceable)
- • Bilingual translation with verification
- • Accuracy & data-protection guardrails
Citizen Services & Knowledge
Turn complex procedures into plain-language guides, build grounded FAQs, and summarise citizen feedback. Complex cases escalate to officers; all content accessible.
- • Plain-language service explainers
- • Grounded services FAQ building
- • Consultation feedback analysis
- • Equity, access & escalation rules
Public-Service Assistant (No-Code)
Build a bilingual, grounded assistant for routine queries with automatic escalation. Test accuracy, document scope, and handover compliantly with safeguards intact.
- • Choosing a routine service process
- • Building grounded, bilingual assistants
- • Testing accuracy and boundaries
- • Scope, records & limits documentation
PROGRESSION PATHWAY
Badge Achievement Hierarchy
R1 Foundation
Prerequisite
AI at Work Officer
Current Tier
AI Operations Certified
R3 Bridge
WEEKLY PLAN
Timeline // 6 weeks · role-specific track after shared coreWk 1-2
Shared Core
AI Fundamentals & Safeguards
Common foundations: what AI is, when to use it, accuracy/bias/hallucination, bias & fairness, responsible use—then choose your track.
Wk 3
Government Track
Correspondence, Documents & Translation
Draft official correspondence from templates, summarise policy into briefings (claims traceable), translate with human-check rule. Accuracy and data protection codified.
Wk 4
Government Track
Citizen Services & Knowledge
Plain-language procedure guides, grounded services FAQ, feedback analysis (anonymised), escalation rules for complex cases. All content accessible; officers own decisions.
Wk 5
Government Track
Public-Service Assistant (No-Code)
Build a grounded bilingual assistant, test accuracy against official sources, document scope and data handling. Escalation and officer accountability enforced.
Wk 6
Capstone
Role Transformation Project
Present a real government process improved with AI—baseline, redesign, before/after metrics, accuracy/data safeguards, and next steps. Certificate gating.
TECHNICAL DELIVERABLES
System deployments you will depart with, fully optimized for production environments.
Forge Guarantee
“Master AI-assisted writing, translation, and citizen services for government—with accuracy verified, data protected, and officer accountability enforced at every step.”
AI-Assisted Service Process
A redesigned government workflow (correspondence, citizen service, or FAQ handling) with prompts, grounding sources, escalation rules, and before/after metrics—accuracy and data safeguards documented.
Accuracy & Accountability Checklist
Guidelines for verification, data handling, officer sign-off, and escalation rules tailored to your authority's AI and records policy—live guardrails to stay compliant.
Role Transformation Presentation
Five-slide pitch to leadership: process chosen, change made, time/clarity gains, accuracy/data safeguards preserved, next steps. Certificate-gating deliverable.